Ready to turn your backyard into a luxurious oasis with an incredible new hot tub? We're here to make the process as smooth and easy as possible. Here's a breakdown of exactly how your hot tub order will flow, from the exciting moment you hit "Purchase" to the day your hot tub arrives:
1. Choosing Your Perfect Spa
- Browse: Explore our extensive selection of hot tubs, comparing features, sizes, colors, and jet configurations.
- Check Stock: Each product page clearly indicates if your chosen hot tub is currently in stock for quick shipping or if you'll need to allow extra time for it to be manufactured.
2. Placing Your Order
- Add to Cart: Once you've found the hot tub that matches your needs and desires, simply add it to your cart.
- Checkout: Proceed to checkout, provide your shipping information, and complete the secure payment process.
- Confirmation: You'll receive an email confirmation with your order details.
3. Behind the Scenes: In-Stock Spas
- If your spa is in stock, you can expect it to be shipped from the factory within 5 days. This does not include transit time with the trucking company, we recommend you allow 15 business days transit time.
- After your spa is shipped from the factory you will receive notice your spa has shipped along with the carrier's name and tracking number.
- Depending on what part of the country you live, it could take up to seven business days in transit.
- Expect the shipping company to contact you directly to arrange a delivery day and time.
4. Behind the Scenes: Out-of-Stock Spas
- If your spa is not in stock and needs to be produced, lead times could take up to 4-6 weeks with some hi-demand models taking up to 10 weeks.
- Following placing your order you will receive notice on the expected ship date of your spa, this could take a few days to receive this notice.
5. Delivery Day!
- Curbside Delivery: Our shipping partners offer curbside delivery. This means they will carefully place your hot tub where is accessible.
- Inspection: Please inspect the packaging for obvious signs of damage. If you notice anything, be sure to have the carrier note it on their paperwork.
Time to Relax
Now the real fun begins! If you've hired professionals for installation, they'll take it from here. If you're a DIY enthusiast, roll up your sleeves and get ready to enjoy the fruits of your labor. Soon, you'll be soaking in those blissful bubbles!
Additional Notes:
- We're always here to help! If you have any questions along the way, don't hesitate to contact our customer service team.
We hope this guide has simplified the hot tub buying process for you. Happy shopping and enjoy the relaxation ahead!
