AquaRest Spas is committed to providing our customers with high-quality products and exceptional service. We offer a comprehensive warranty to protect your investment in your AquaRest spa.

Warranty Coverage for New Spas Only

The AquaRest Spas warranty covers the following:

• Shell: 5 years
• Plumbing Components: 1 year
• Electrical Components: 1 year
• Insulating Cover: 1 year
• Labor: 90 days
• Limitations and Exclusions

Aquarest Warranty PDF

The AquaRest Spas warranty does not cover the following:

• Routine maintenance, such as tightening jets, lubricating O-rings, changing/cleaning filters, chemical checks and adjustments, or anything else that would be considered routine maintenance.
• Wearable parts, such as filters, pillows, waterfall, LED lights, light bulbs, fuses, and pump seals.
• Damage caused by accident, abuse, misuse, improper installation, exposure to fire or excessive heat, acts of god, or any damage due to improperly maintained water chemistry.
• Commercial or rental applications.
• Umbrella, step, handrail, or cover lifter (if supplied).
• Rotationally molded polyethylene body for bending, twisting, bowing, warping, gloss, texture, fit, color fastness, or chemical staining such as aroma oils; bath bombs; sanitization chemicals, etc.

Warranty Coverage for Blemished Spas Only

All factory blemished hot tubs are covered by a 90-day parts warranty. This warranty protects against any defects in materials or workmanship that affect the structural integrity, functionality, or performance of the hot tub. Cosmetic blemishes are specifically excluded from warranty coverage.

RETURNS & CANCELLATIONS

30 Day Return

In the event you are not 100% satisfied with your new spa, you have up to 30 days from the date you receive your spa to return it for a refund of the purchase price with the following conditions:

1.     The outbound freight cost of $550. will be deducted from your refund.

2.     The return transportation and any other associated cost is the customer’s responsibility.

3.     Refunds will not be processed until the spa has been returned to the factory and inspected.

CANCELLATIONS

1.     You can cancel your order any time prior to leaving the factory, there will be a $50 processing fee for all cancelled orders.

2.     If you cancel your order while in transit you will be responsible for any freight cost incurred.

3.